Together, we carry out your projects!!
We support the companies in their projects especially the international projects.
Our work is based on a project method, and permanently, we keep a global vision of the company. This way of working is one of success factors and this increases the viability of the carried out projects. The IT landscape is then adapted.
Our Business is based on three level :
1 - Service Management :
To design, agree, monitor, manage and continually improve quality IT Services that meet business needs in a cost effective manner against Service Level Agreements (SLAs) and in line with industry best practices
2 - Service Transition :
To manage the transition from an internal provider to managed service and perform ongoing service transformation (e.g. Change, Configuration and Release Management)
3- Service Operations :
To perform the day-to-day delivery of IT Services, including the performance of operational processes and functions (Service Desk, Incident Management, Problem Management, Applications Management, Infrastructure Management, etc.), including working with other vendors and partners
Some examples:
* To coordinate projects * To reorganize a manufacturing unit following the production line shutdown(organizational impact analyzes),
* To lead an ERP Roll Out project (like SAP or Oracle Application...),
* To set up budgets for an IT department,
* To calculate and improve the return on investment (ROI) of the projects,
* To Increase the service of the IT department,
* To install Key indicators of follow-up and profitability.